October 31, 2009

Risk in Everything

We love guarantees and not risk. We are attracted to the feeling that something is "risk-free." A 90-day risk free trial is just what we want.

But, nothing is risk free. If you are riding in a car, there is a risk you will be in a collision. If you are walking down the street, there is a risk a tree limb will fall on you. If you are sitting in your house, there is a risk a gas line might rupture. If you travel or if you sit still, there is always a risk something will happen.

Here is a guarantee for you: risk is part of life. Crime happens (risk). Mistakes happen (risk). Accidents happen (risk).

It is fair to minimize risks; but, we should never believe that anything is "risk-free." We can not live in fear nor should we live in denial (of risk).

October 14, 2009

Risk-Free is Not Free

To the great shock of many on Thursday, September 23, 2009, it was revealed that "free" and "risk-free" do not always go hand-in-hand. Google experienced some issues with their service which is free to millions of users who were not aware of any risk with the service. Users expressed frustration at how such a thing could happen and disturb their otherwise risk-free daily lives. While the risk of issue has been extremely low with the free service, it is not the first time there have been issues.

To avoid any risk whatsoever, disgruntled users can choose not-as-free options such as Outlook or a myriad of other email and contact management applications. I am sure with these non-free options, they will never risk an issue…

Risk comes for free and it comes with everything.

October 5, 2009

Sir, this is a corporation

Recently, I had the "pleasure" of speaking with a particular bank, which will remain nameless. Specifically, I was trying to get a written copy of what they were telling me. On recollection, I should have known the representatives are not authorized to give me anything in writing that supports what they are telling me on the phone. "Sir, this is a corporation, I can not send you that and sign it myself," a manager told me at one point.

Big words: "sir, this is a corporation." Liability is a key part of being a shielded corporation and I get that. Typically, I would be frustrated by this, but I was really more saddened by the way she said this. Isolating her tone, I noted the finality of "I do not have to help you because I do not need to. You can't do anything to 'us.'" In her words, she sounded very proud of their "status." Merrily standing behind her corporate wall, she was unwilling to she how she still could help.

Will she remember her words when she finds herself up against one of the multitude of corporations out there?